Patients' Home Page

Patients homepage image

This is an anxious time for all of us, but we are working very hard to maintain a service for you, our patients, despite the restrictions.

If you need to ring us, your call may go directly to an ansaphone.  Please DO LEAVE A MESSAGE. Please speak clearly leaving your name, date of birth, telephone number and brief details of the reason for your call. SOMEONE WILL CALL YOU BACK.

The numbers to ring are 01709 423207 or 423145.

If you prefer to email the address is

We are able to post batteries and tubing to you and our staff are able to talk you through how to insert the tubing and batteries into your hearing aid.  We already have many satisfied 'customers' who have learned how to look after their aids in this way! 

We are all learning new ways of doing things in these strange times.

How about learning how to re-tube your hearing aid?  Have a look at an excellent video, made by one of your Audiologists. Please click below

Tubing video

There is a lot of useful information on maintaining your hearing aids on the c2hear website. Please click on the link.


If you are struggling with tinnitus there is lots of excellent help on the British Tinnitus Association website. Please click on the link.

Take Care and Stay Safe

The following information will remain on this page for the time being, and will be updated when the future becomes clearer for all of us.


If you have a problem with your ears you need to see one of the specialist nurses.

Please ring 423207 or Email

If you have a problem with your hearing you need to see an Audiologist.

Please ring 423145 or Email

You can either ring us, Email, or call in to make an appointment. All the details, together with maps of where we hold our clinics can be found by clicking the ‘Contact Us’ button.  Please note that phone calls will be answered between 9.00 am and 5.00pm Monday to Friday

If you contact us via Email, please be aware that the information you send will be through a non-secure service and this may affect the confidentiality of the content.  We advise that you state only your name and date of birth in order to protect your personal data.

Batteries & Tubing

Don't forget that you can collect batteries from the 1st floor, green corridor reception desk Monday to Friday between 9am and 4.30 pm or we can post them to you. Hearing aid repairs - such things as mould adjustments, minor damage or replacement tubing - are now by appointment only.  However the charity Action On Hearing Loss do hold drop-in sessions for batteries and tubing at various centres throughout the Rotherham area. Pick up a leaflet with details of all the venues and times or go to the 'Leaflets' page and download it.

Please note that there are no drop-in repair sessions.  For minor repairs or change of tubing - if you cannot manage it yourself - please ring or email for an appointment. 

However, if you would like to learn how to look after your hearing aids or carry out simple procedures,

please click on the link below

To find out more about your hearing, types of hearing aids and how to look after them,

please click on the link below.

In fact, for lots of useful information and interactive multimedia videos on aids and how to hear well

please click on the link below



A few of the comments about our service received recently:

The ear care centre is amazing. Rotherham should be proud to have a very welcoming, kind and polite receptionist. Rotherham should also be proud to have a centre of excellence run by highly trained nurses. Great staff. 

Friendly and helpful staff, very happy with the location glad it is still at the old walk in centre

The Audiologist and staff member issuing the hearing aids were both extremely knowledgeable, courteous and patient and made the experience easier than anticipated. Their friendly approach put me at ease and this makes a big difference 

First class service

The service was quick, attentive, efficient and friendly

Given a full ear test, explained very well to me with good advise and follow up treatment to improve my hearing

Consistently excellent - Today was the same experience that I have come to expect from my attendances at Primary Ear Care Service. Professional, friendly and very good care from all in the team

I feel very honoured to have been seen by such lovely kind and generous people

I would not go anywhere else

I really would not know what to do if your service didn't exist

Very impressed with the service

Excellent and reliable as always !


Patient Groups

There are currently 2 patient groups which are run with our support. The Patients’ steering group allows you to find out more about our service, make comments and discuss issues which you feel strongly about. The Tinnitus self-help group allows patients with Tinnitus to support one another and to have the opportunity to find out more about their condition. If you would like to be part of either group, please contact us.