Patients' Home Page
You believed in me!
Our Clinical Lead for Audiology has been recognised as ‘Best Communicator’ in the Rotherham Parent Carers Forum’s ‘You Believed in Me’ Awards.
Chris Hammond-Race was presented with ‘Best Communicator’ at a special ceremony on 29 March at New York Stadium.
The Rotherham Parent Carers Forum is a charity run by, and for, families of children and young people who have Special Educational Needs and/or Disabilities (SEND). The charity asked young people and their families, living with SEND, to consider ‘who has made a difference to you’ celebrating good practice in inclusion and the positive difference a person or service can make to someone.
Chris was chosen as a winner from over 70 responses.
Patient and carers said:
‘During appointments Chris speaks directly to Alfie as his patient, gets on his level using language and phrases he understands such as "awesome" and “cool”.’
‘An appointment was once running late and he took the time to come out and explain to Alfie the reason why we were having to wait – we really appreciated that.’
‘I like going to appointments with Chris ‘cos he is really funny and makes me laugh.’
‘When I first got my hearing aid, Chris graffiti’d my name on the box which was so cool.’
Colleagues who attended the event commented: “Listening to the stories and experiences of parents of disabled children was very humbling, it was a pleasure to be there.”
Chris said: “I’d just like to say a huge thanks for the nomination, let alone winning. It has been a huge reminder of the importance of never overlooking the patients we are seeing and why, it’s the little things that can make such a difference.”
Well done Chris!
To find out more about Rotherham Parent Carers Forum, please visit their website: www.rpcf.co.uk or contact their office on 01709 296262.
Pictured above: Chris Hammond-Race receiving his award from Alfie Graham and the Mayor and Mayoress of Rotherham, Councillor Alan and Sandra Buckley.
If you have a problem with your ears you need to see one of the specialist nurses.
Please ring 423207 or Email firstname.lastname@example.org
If you have a problem with your hearing you need to see an Audiologist.
Please ring 423145 or Email email@example.com
You can either ring us, Email, or call in to make an appointment. All the details, together with maps of where we hold our clinics can be found by clicking the ‘Contact Us’ button. Please note that phone calls will be answered between 9.00 am and 5.00pm Monday to Friday
If you contact us via Email, please be aware that the information you send will be through a non-secure service and this may affect the confidentiality of the content. We advise that you state only your name and date of birth in order to protect your personal data.
Batteries & Tubing
Don't forget that you can collect batteries from the 1st floor, green corridor reception desk Monday to Friday between 9am and 4.30 pm or we can post them to you. Hearing aid repairs - such things as mould adjustments, minor damage or replacement tubing - are now by appointment only. However the charity Action On Hearing Loss do hold drop-in sessions for batteries and tubing at various centres throughout the Rotherham area. Pick up a leaflet with details of all the venues and times or go to the 'Leaflets' page and download it.
Please note that there are no drop-in repair sessions. For minor repairs or change of tubing - if you cannot manage it yourself - please ring or email for an appointment.
Although most people are satisfied with the quality of NHS hearing aids - which is very good - some people would prefer to have, and are willing to pay for, a better quality or more discreet hearing aid. Our service provides patients with a wider choice of hearing aids and the income generated is reinvested in the NHS.
If you are thinking about buying a hearing aid, please think about us first. Buying a private hearing aid through an NHS Audiology Department provides patients with an honest, ethical, rigorous, trustworthy and reliable service that will be available for the long term to provide help and support. Other benefits are the professionalism and dedication of the staff and access to the expertise of experienced ear care nurses, who check patients' ears for wax and other disorders prior to testing by an Audiologist. If you would like to know more, please speak to any of the staff, who will send you a leaflet and put you in touch with an audiologist.
A few of the comments about our service received recently:
The ear care centre is amazing.
Rotherham should be proud to have a very welcoming, kind and polite
receptionist. Rotherham should also be proud to have a centre of excellence run
by highly trained nurses. Great staff.
Friendly and helpful staff,
very happy with the location glad it is still at the old walk in centre
The Audiologist and staff member
issuing the hearing aids were both extremely knowledgeable, courteous and
patient and made the experience easier than anticipated. Their friendly
approach put me at ease and this makes a big difference
First class service
The service was
quick, attentive, efficient and friendly
Given a full ear test, explained very
well to me with good advise and follow up treatment to improve my hearing
Consistently excellent - Today was the
same experience that I have come to expect from my attendances at Primary Ear
Care Service. Professional, friendly and very good care from all in the team
I feel very honoured to have been seen by such lovely kind and generous people
I would not go anywhere else
I really would not know what to do if your service didn't exist
Very impressed with the service
Excellent and reliable as always !
There are currently 2 patient groups which are run with our support. The Patients’ steering group allows you to find out more about our service, make comments and discuss issues which you feel strongly about. The Tinnitus self-help group allows patients with Tinnitus to support one another and to have the opportunity to find out more about their condition. If you would like to be part of either group, please contact us.